Junyi Lighting Technology Factory – Shipping & Delivery Policy

Thank you for your interest in Junyi Lighting Technology Factory. This policy outlines the details of our shipping and delivery processes for our electronic components and lighting products.

1. Shipping Areas
We provide shipping services both domestically within China and internationally to global markets. Please contact us directly for a precise quote to your specific country and region.

2. Shipping Methods and Carriers
We partner with reputable shipping carriers to ensure reliable and efficient delivery. The specific carrier (e.g., DHL, FedEx, UPS, TNT, SF Express, or others) will be chosen based on your location, the order’s weight and dimensions, and the chosen delivery speed. We will confirm the carrier with you before dispatching your order.

3. Shipping Costs and Fees

  • Quotation: Shipping costs are calculated based on the destination country, the total weight and volume of the package, and the selected shipping method.
  • Incoterms: Our standard quotes are typically provided under EXW (Ex Works) or FOB (Free On Board) terms for international orders, meaning the buyer is responsible for all shipping, insurance, and customs costs. Other terms (like CIF or DAP) can be negotiated upon request.
  • Taxes and Duties: Any and all import duties, taxes, and customs clearance fees are the sole responsibility of the recipient. These charges are not included in our product or shipping prices and are determined by the customs authorities of the destination country.

4. Order Processing Time

  • Orders for in-stock items are typically processed and prepared for shipment within 3-5 business days after order confirmation and receipt of payment.
  • For custom-made products or large volume orders, production and processing times will be confirmed individually prior to order confirmation.

5. Delivery Timeframe
Delivery time is calculated from the day the order is shipped. Estimated timeframes are:

  • Domestic (Mainland China): 2-7 business days.
  • International: 5-15 business days for major destinations, depending on the service level selected and customs clearance procedures. Please note that these are estimates and not guarantees, as delays in customs are beyond our control.

6. Order Tracking
Once your order has been shipped, we will provide you with a tracking number and a link to the carrier’s website via email. You can use this to monitor your shipment’s progress in real-time.

7. Shipping Address
Please ensure your shipping address is complete and accurate at the time of order placement. We are not responsible for delays or losses resulting from an incorrect or incomplete address provided by the customer. If you need to change the address after placing an order, please contact us immediately at 3504575281@qq.com.

8. Package Damage or Loss

  • Damage: If your package arrives visibly damaged, please refuse acceptance or note the damage with the carrier upon delivery. Contact us immediately with photos of the damaged package and products.
  • Loss: In the rare event that a package is lost in transit, we will initiate a trace investigation with the shipping carrier and keep you informed throughout the process.

9. Contact Information for Shipping Inquiries
For any questions regarding your shipment, please contact our logistics team:

We reserve the right to update this shipping policy at any time. Please refer to this page for the most current information.